Everyone is wondering about the PASSEs. How can we find more information? Will I be affected? Well, the bad news is that there’s so much to know it’s overwhelming. But the good news is that MSL is here to help.
Let’s break it up into pieces. First let’s start with the info they’ve already given us and the resources available to us – gathered all in one place!
Resources
1. If you’re thinking, “I don’t even know what a PASSE is,” then you need to begin at the beginning with this post. It will help you understand what all of this means.
If you’re familiar with the PASSEs, but you have questions, proceed to resources 2 & 3.
2. DHS has a PASSE Choice Counseling line you can call. If you want to switch PASSEs, you can call this line. You can also call to report if you feel anyone with a PASSE is doing anything incorrectly or wrong, such as sharing information that you know to be incorrect or if one of them has tried to force you or persuade you to join their PASSE.
3. Last, every PASSE has a 24/7 help line for you to call as needed:
- AR Total Care // 866-282-6280
- Empower // 866-261-1286
- ForevercARe // 855-544-8744
- Summit Community Care // 844-405-4295
Info On Each PASSE
Each PASSE has a handbook where most of their information is held, and each one is different. The handbooks explain who the PASSEs are, important resources available to you, what your rights and responsibilities are with each PASSE, how you can appeal or file a grievance, and how to change to another PASSE. Some of them also list their networks, although none of them are complete at this time.
In addition to the handbooks, representatives from the PASSEs shared information about their groups at the AWA Conference a couple of weeks ago. Each of them had a presentation, and they are all available for you to see!
How can you contact them? Who are their partners? Who are they? Keep reading to find out!
Arkansas Total Care
- John Ryan
jryan@centene.com
P.O. Box 25010 | Little Rock, AR 72221
1-866-282-6280 - This graphic shows their partners:
- View their presentation from the AWA Conference.
- Read their handbook.
Empower Healthcare Solutions
- Nicole May Nicole.May@beaconhealthoptions.com
1401 West Capitol Avenue, Suite 330 | Little Rock, AR 72201
1-866-261-1286 - This graphic shows their partners:
- View their presentation from the AWA conference.
- Read their handbook.
ForevercARe
- Michael McCabe
mmccabe@forevercarehealthplan.com
400 West Capitol Avenue, Suite 1700 | Little Rock, AR 72201
1-855-544-8744 - This graphic shows their partners:
- View their presentation from the AWA conference.
- Read their handbook.
Summit Community Care
- Jason Miller
Jason.miller@summitcommunitycare.com
425 W. Capitol Ave. Suite 233 | Little Rock, AR 72203
1-844-405-4295 - This graphic shows their partners:
- View their presentation from the AWA conference.
- Read their handbook.
Chew on this info, and we’ll have some more in depth information as soon as we can.
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